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SHIPPING POLICY Shipping is free if the total of your order is over $50.00 Shipping is $10.00 if the total of your order is under $50.00 Free Shipping does NOT include bulky items such as skis, snowboards, ski or snowboard boots, ski or snowboard bags, and large travel bags. All orders are processed within 1 - 2 working days. On some occasions we may not have the product you have ordered. We will try to order the product especially for you with no extra charge but there may be a delay in shipping time. If this is the case we will call or email you and let you know how long your order will take. All orders are shipped with Australia registered post. Orders going to East coast destinations will usually take 2 - 3 working days shipping time. Orders going to South Australia can take up to 5 - 6 working days shipping time. Orders going to West Australia can take up to 7 - 10 working days shipping time. Large orders e.g snowboards, skis will be shipped courier service INTERNATIONAL SHIPPING Snowbiz cannot ship certain products overseas due to dealership arrangements. International freight charges are responsibility of the purchaser. OVERWEIGHT ITEMS: Please note that Snowbiz will be charging an additional overweight shipping charge on luggage and bags. This charge will depend on what state you wish your item to be delivered too. Queensland $15 - $20 N.S.W and Victoria $15 - $20 Western Australia, South Australia, Northern Territory, Tasmania $20 - $50 Some regional postcodes may incur a higher shipping fee. Snowbiz will contact you if shipping to your address will incur a higher fee RETURNS Snowbiz will refund a purchased item if any of the following occurs: 1. The item has a manufacture fault that the customer could not have known about at the time of purchase. 2. The Item does not match the description that the customer was given. 3. The item does not do the job as the customer was led to believe. A warning on snowboard and ski breakage 1. SNOWBOARDS & SKIS ARE NOT GUARANTEED AGAINST BREAKAGE 2. Snowboards and skis will not break while you are just riding along. 3. There is a risk of breakage if you attempt tricks and stunts. If you are not prepared to take this risk, do not buy a snowboard or pair of skis. If a refund is asked for, the customer should: 1. Call Snowbiz on (07) 3229 8911 and speak to our staff in regards to your return or email us at firstname.lastname@example.org * Full refunds are only available with online purchases if they are returned to Snowbiz within 7 working days after delivery to the purchaser. * Exchanges and store credits are available within 30 days after delivery to the purchaser. * Any item returned must be presented in an unworn, unused, resalable condition, complete with sales receipt and attached tags *We cannot refund shipping costs. 2. Pack all items with your invoice in a secure carton or reuse the original packaging. Please ensure that all boxed items are securely enclosed in a satchel as we are not able to accept them if damaged. Send back to: Snowbiz 101 Albert Street Brisbane, QLD 4000 3. Attend your local Post Office and send to the labeled address. For security and peace of mind, we strongly suggest insured registered post as snowbiz.com.au is not liable for lost return parcels. 5. Once received, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email, or call confirming your exchange or refund – updating you on how it is being processed. Still have questions? Give us a call on (07) 3229 8911.
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