Prices online in some cases will not be the same as prices in store. In some cases stock will be at a special price for our online customers and does not match the same price in either our Brisbane or Gold Coast stores.

Snowbiz will not honour an online sale if the price has been incorrectly shown due to human error or computer error. If we believe a product was sold at an incorrect price whether it was too high or too low we will contact the customer to rectify the problem.

Please note: All transactions are processed in Australian Dollars (AUD) 


Although we try our best to keep the Snowbiz website up to date and as accurate as we can with stock, it is possible that we may not have one of the products you ordered in stock. If this happens we will try our best to order it from our supplier or get it from one of our other store. If we cannot source the product you ordered we will give you the option to get something else in the store with store credit or offer a full refund.



To view your order all you will need to do is login with your account details and under your dashboard you will see all of your orders and the latest updates on your order.



To update any of your account information please login with your account information and under your dashboard you can manage your shipping address and change passwords. 


Your privacy is taken seriously here at Snowbiz. If you have any questions or concerns about this privacy statement please contact us via mail at the following address: Snowbiz, 167 Elizabeth, Brisbane QLD 4000 or email us at

Our primary goal in collecting personal information is to provide you with a smooth, efficient and customised experience. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolve disputes and troubleshoot problems. We do not sell or rent any personally identifiable information about you to any third party.

Cookies: We collect non-personal information about your use of our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies cannot retrieve personal information from your computer.

Security: Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. We reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.


 Still have questions? Call us 07 3229 8911 or 07 5531 3035