SHIPPING POLICY  

Registered Post Shipping to Eastern or Central-Australia is $9.99 for regular postage or $14.99 >3Kg and $24.95 >5kg for express postage.

Registered Post Shipping to Western Australia is $29.99. 


All orders are processed within 1 - 2 working days. 

On some occasions we may not have the product you have ordered. If this is the case we will call or email you and let you know.

Orders going to most destinations will usually take 2 - 3 working days shipping time. 
Orders going to South Australia, Western Australia or remote areas can take up to 5 - 7 working days shipping time. 

INTERNATIONAL SHIPPING 

Snowbiz cannot ship products overseas due to dealership arrangements. International freight charges are responsibility of the purchaser. 

OVERWEIGHT ITEMS: 

Please note that Snowbiz will be charge for oversized items e.g snowboards bags and travel luggage. These items will be shipped courier service at the customer’s expense. Customers will be given a quote on this.


RETURNS
Snowbiz will refund** a purchased item if any of the following occurs: 


1. The item has a manufacture fault.

2. The Item does not match the description that the customer was given. 

3. The item does not do the job as the customer was led to believe.

If a refund is asked for, the customer should: 

1. Send the item back to our store within 7 days after receiving your order. *We cannot refund shipping costs. 

Snowbiz 
167 Elizabeth Street 
Brisbane, QLD 4000 

2. Any item is to be returned unworn, unused, resalable condition, original packaging, complete with sales receipt and attached tags.

3. For security and peace of mind, we strongly suggest registered post with a tracking number as Snowbiz is not liable for lost return parcels. 

4. Once received, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email, or call confirming your exchange or refund.

**Please note that it is our policy that we do not refund or exchange helmets in the interest of safety, as when they leave our care we are unable to ascertain that they have been stored and handled correctly to preserve their integrity.

 

We will not provide a refund if:  

1. You cannot supply proof of purchase. 

2. The goods have been damaged after the purchase, unless the damage is a result of the normal, recommended use of the goods. Please note: this may be covered by warranty and the goods may be repaired.

3. Found the same item at a cheaper price somewhere else

 

A warning on snowboard and ski breakage

1. SNOWBOARDS & SKIS ARE NOT GUARANTEED AGAINST BREAKAGE
2. Snowboards and skis will not break while you are just riding along.
3. There is a risk of breakage if you attempt tricks and stunts.

If you are not prepared to take this risk, do not buy a snowboard or pair of skis. 

 

EXCHANGE

Conditions of exchange.

1. Customer has 30 days to make an exchange.

2. Item(s) must be in a re saleable condition ie: not worn, have original and complete tags, and be returned with all packaging provided.

3. Unless the above conditions are meet - we reserve the right to refuse a refund or return.



Still have questions? Give us a call on (07) 3229 8911.